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Sending your doctor quality scans is an essential part of your treatment. If you’re having trouble with your scans coming out blurry, shaky, or out of focus, please review the tutorials in the Grin app.
Remember, you can always reach out to the Grin Support Team for help - email support@get-grin.com or send us a message with the Contact Us option in the app.
Attaching the Scope
Open the Grin app before position the scope over your device’s back-facing camera lenses. To make sure that the scope fits snugly over the camera, tighten the strap as needed. The strap should stay clear of any side buttons if possible. Pressing down on any of the side buttons may interrupt the scan process. Once the scope is positioned, you’re ready to find a mirror and start scanning.
Taking Your First Scan
Once you’ve got the app open and the scope is positioned, stand in front of a mirror and follow the app instructions. It will walk you through the process with a video and animations.
- You will be prompted to turn your phone to a horizontal position, stand in front of the mirror, and turn your phone around so the screen is facing away from you.
- Then, you will place your lips over the scope so that the wide end sits flush against your upper gums and bite down. Make sure the camera is positioned at the center of the scope.
- Tap the Start Scanning button and follow the on-screen prompts. The voiceover will ask you to move the scope all the way to the right side, then the left. Your bite may try to open but keep it closed.
- You’ll then return the scope to the center, open wide, and point the scope at your bottom teeth for a top-down view. You’ll repeat this for your top teeth, as well.
- Once you’re finished, you can view your scan and upload.
If you have clear aligners, you will be asked to scan twice - once with the aligners out and once with them in.
Scan Reminders
The Grin app can remind you to take scans at certain times during the day. To turn these reminders on and choose the time you’d like to be prompted to scan follow the below steps:
- Open the Grin app and click on the menu in the upper right hand corner of the screen.
- Tap Settings and then choose Notification Settings.
- Select Change Here.
- Enter the time you’d like to be reminded and hit the save button.
For more information on reminders and notifications, explore the Reminders and Notifications article.
Helpful Scanning Tips
Here are some tips and tricks for taking a great scan:
- Clean the camera's lens and remove any protective covers or cases that may be obstructing the camera
- Tighten the strap to secure the scope to your device
- Tap on your screen to focus the camera during your scan
- Make sure the Grin app is updated to the latest version available in your app store
- Ensure that you have enough storage on your device - you may experience scans not uploading due to low or no storage on your mobile device
- Connect to a reliable wifi or cell network
- Avoid pressing the stop button on your screen during a scan, sliding your notification center up or down, holding your fingers on the edges of your touchscreen, or hitting your side buttons during the scan
- Keep the app open and stay in the app until your scan has finished, shows 100% uploaded, and you see the confirmation displayed under the new upload
